Welcome to Cornwall
Overview
Whether someone visits your organisation for a few minutes or several nights, the welcome they receive and the quality of service they experience strongly influences the memories they take away - and their willingness to return and to recommend your organisation and Cornwall to others.
Excellent customer service is an essential element in our ability to attract and retain customers - and for the future success of tourism in Cornwall. To provide world-class service, it is vital for you and your colleagues to meet and, whenever possible, exceed customer expectations, and to present what Cornwall has to offer in a passionate and inspiring way. It is important to adopt a positive attitude and to use your knowledge and skills to enhance the customer experience, and to build trust and customer loyalty.
Taking part in Welcome to Cornwall will enable you to work with others to review and develop your customer service skills and to develop your knowledge of facilities and services for visitors and local residents. This participant's guide is for you to use during the training programme and to keep for future reference.
Course Objectives
The objectives of the training programme are to help you to:
- identify and locate the range of tourism, leisure and hospitality services in Cornwall
- understand who visits Cornwall and your organisation, and identify what they need and expect
- meet, manage and, whenever possible, exceed customer expectations
- appreciate the key elements of excellent customer service
- work with your colleagues to deliver excellent service on a consistent basis
- communicate and connect with customers - face-to-face, on the telephone and in writing
- present information on Cornwall in an inspiring way
- identify methods of boosting business and develop your sales skills
- deal effectively with difficult situations
- demonstrate a clear message of enthusiasm for Cornwall through the delivery of excellent service to all customers.
Cost: £35 +VAT per person
Funding has been secured towards this course by Newquay for Excellence Training (NfET) to offer part funded courses.
Welcome to Cornwall is delivered by Newquay For Excellence Training Ltd
79 Mount Wise, Newquay, TR7 2BP, Tel: 01637 871067, Email: claireevans@nfet.co.uk
NfET are proud to be able to offer the following courses from the Welcome Suite of training including:
Welcome Cornwall Coast
Welcome Walkers and Cyclists
Green Edge
